Privacy Policy
We comply with Canadian privacy laws including PIPEDA. This policy explains what we collect, why, and your choices.
Information We Collect
Contact details (name, email, phone, address), job details, and communications you send us.
Optional: project photos you share, service preferences, and feedback provided during or after service.
How We Use Information
To provide services, schedule visits, send quotes, process payments, and improve customer experience.
We also use data to prevent fraud, maintain safety, comply with legal obligations, and send important service updates.
Cookies & Local Storage
We use cookies for essential functionality (e.g., session, preferences) and localStorage for preferences (theme, favourites).
Local preferences include: theme (light/dark), high-contrast, bigger font, and “Do Not Track” preference. These stay on your device only.
Analytics
We may use privacy-focused analytics to understand site usage trends (page performance, error diagnostics) without selling personal data.
Where analytics are used, we limit identifiers, aggregate reporting where possible, and honour opt-out preferences set below.
Data Sharing
Limited to service delivery (e.g., technicians) and as required by law. We do not sell personal data.
Service providers are bound by confidentiality and only receive the minimum data required to perform their work.
Security
We apply technical and organizational safeguards, including encryption in transit, access controls, and staff training.
While no method is 100% secure, we continuously review and improve our security measures.
Retention
We keep personal information only as long as necessary to provide services, meet legal obligations, and resolve disputes.
When no longer needed, data is securely deleted or anonymized.
Your Rights
You may request access, correction, or deletion of your personal information subject to legal obligations.
You can also withdraw consent for non-essential processing and set a local “Do Not Track” preference below.
International Transfers
If data is processed outside your province or Canada, we take steps to ensure comparable protection under applicable laws.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Contact & Privacy Officer
ClearFlow Plumbing, 1180 Riverbend Ave, Vancouver, BC, Canada V5K 0A1
Phone: +1 (604) 555-1834 • Email: [email protected]